All special ordered merchandise must be paid for in advance and will not be returnable if factory has already started production. All authorized return merchandise will incur a 25 percent restocking fee within 30 days of date of receipt. Merchandise beyond 30 days will be a credit only. All electrical parts, fuel units and special orders are not returnable. Any authorized returns must be accompanied with a return goods authorization number (RGA) from the company or will be declined. That number shall be placed back in the box with any original packaging and instructions will be given on return address. Let us help you through the selection process. Value ac is a proud distributor of Hart and cooley registers, air diffusers, vent covers, and air conditioning vents. We can special order anything you need. Please call us at 1-888-242-7725 Toll Free for a quote. We want to earn your trust! Floor Registers and Vent Covers Blog